> For the complete documentation index, see [llms.txt](https://quteng-1.gitbook.io/quteng-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://quteng-1.gitbook.io/quteng-docs/jian-she-zheng-he-xi-tong-shuo-ming-wen-jian/shou-fu/zhu-hu-xian-shang-bao-xiu-cao-zuo-shuo-ming.md).

# 住戶線上報修操作說明

本文件旨在引導住戶如何使用系統進行線上報修、修改密碼及管理子帳號，請依照您的需求選擇適合的操作流程。

[`一、登入報修`](#yi-deng-ru-bao-xiu)\
[`二、訪客報修（免登入）`](#er-fang-ke-bao-xiu-mian-deng-ru)\
[`三、修改密碼`](#san-xiu-gai-mi-ma)\
[`四、子帳號管理`](#si-zi-zhang-hao-guan-li)

***

### 一、登入報修

適用於已擁有系統帳號密碼之住戶。

1. **系統登入**：於系統登入頁面輸入您的「<mark style="color:$primary;">帳號</mark>」與「<mark style="color:$primary;">密碼</mark>」進行登入。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FLlPCcFXPAHIQRngRpl15%2Fimage.png?alt=media&amp;token=11b63279-b093-4cf1-b5b9-901b07abdd04" alt="" width="398"><figcaption></figcaption></figure>
2. **進入客服報修**：登入後進入首頁，在功能清單中點選「<mark style="color:$primary;">客服報修</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FbLTwanxOdDmqnmgPmhwJ%2Fimage.png?alt=media&amp;token=812f650f-7304-4220-bb15-d88f64c1a683" alt="" width="395"><figcaption></figcaption></figure>
3. **前往報修**：進入客服報修頁面後，點擊畫面底部的「<mark style="color:$primary;">前往報修</mark>」按鈕。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FKQTxewaf80HUEyoFBhmE%2Fimage.png?alt=media&amp;token=269c8450-eb95-401d-a72e-3e8d0f8faff5" alt="" width="398"><figcaption></figcaption></figure>
4. **閱讀申報說明**：畫面會彈出「<mark style="color:$primary;">線上報修申報說明</mark>」視窗，請詳細閱讀並<mark style="color:$primary;">勾選</mark>「我已閱讀並同意上述說明」。接著可依需求選擇「單筆報修」或「多筆報修」。（以下步驟以單筆報修為例）

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FhmbeOvKqW1qDfXeXTP8s%2Fimage.png?alt=media&amp;token=835dea88-58c0-43bf-891d-0eb597419178" alt="" width="393"><figcaption></figcaption></figure>
5. **填寫報修資訊**：依序選擇<mark style="color:$primary;">報修空間</mark>、<mark style="color:$primary;">報修項目</mark>及<mark style="color:$primary;">報修類別</mark>，並於「報修內容說明」欄位中詳細<mark style="color:$primary;">敘述問題</mark>、上傳<mark style="color:$primary;">報修照片</mark>。完成後點擊「<mark style="color:$primary;">**下一步：報修日期**</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FqlcSYfeRNbipDDEKRqoY%2Fimage.png?alt=media&amp;token=dc8c27cb-6ade-4268-8f19-bf4a17d94047" alt="" width="392"><figcaption></figcaption></figure>
6. **選擇報修日期與時段**：確認聯絡人資訊，並選擇「<mark style="color:$primary;">可維修時段</mark>」及「<mark style="color:$primary;">可聯繫時段</mark>」。填妥後點擊「<mark style="color:$primary;">**下一步：確認資訊**</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2F4RnR82KlrihH40eccZOt%2Fimage.png?alt=media&amp;token=612c0167-b79c-4584-94e5-59c4908a8d22" alt="" width="390"><figcaption></figcaption></figure>
7. **確認資訊與送出**：在預覽頁面仔細核對所有填寫的報修資料是否正確，若有誤可返回編輯修改。確認無誤後點擊「<mark style="color:$primary;">**確認送出**</mark>」，即可看到「完成報修」畫面，代表報修成功。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2F6YOBVYJtaXSXd9v7As6F%2Fimage.png?alt=media&amp;token=3fc050b5-573c-4e13-9fc1-b7205a83238e" alt="" width="563"><figcaption></figcaption></figure>

***

### 二、訪客報修（免登入）

適用於無需登入系統或無帳號之住戶。

1. **選擇訪客報修**：在系統登入頁面底部，不需輸入帳號密碼，直接點擊「<mark style="color:$primary;">訪客報修</mark>」按鈕。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FL99KM59jTRBHALAvm6jx%2Fimage.png?alt=media&amp;token=376f66bd-bd44-4742-81f2-a26aae13bb3e" alt="" width="398"><figcaption></figcaption></figure>
2. **填寫戶別與聯絡人資訊**：依序選擇要報修的建案、棟別、戶型、戶別及門牌號碼，並輸入聯絡人名稱、聯絡電話及電子信箱。確認後點擊「<mark style="color:$primary;">**下一步：報修資訊**</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FIAz1zl4JIVae61A5VrVb%2Fimage.png?alt=media&amp;token=dfb3c289-7b2f-4043-9cc9-2935fa8ab58c" alt="" width="393"><figcaption></figcaption></figure>
3. **閱讀申報說明**：詳閱「<mark style="color:$primary;">線上報修申報說明</mark>」視窗，<mark style="color:$primary;">勾選</mark>同意後，選擇「單筆報修」或「多筆報修」。（以下步驟以單筆報修為例）

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FPksmFq1E9spOZuxdESc0%2Fimage.png?alt=media&amp;token=d48537cb-d41e-4d44-b8b5-6d3fa829d8af" alt="" width="392"><figcaption></figcaption></figure>
4. **填寫報修資訊**：後續流程與登入報修相同。請選擇<mark style="color:$primary;">報修空間</mark>、<mark style="color:$primary;">報修項目</mark>與<mark style="color:$primary;">報修類別</mark>，並輸入<mark style="color:$primary;">報修內容說明</mark>及上傳<mark style="color:$primary;">現場照片</mark>。完成後點擊「<mark style="color:$primary;">**下一步：報修日期**</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FY2letWqSFx6WPQf2A2Sr%2Fimage.png?alt=media&amp;token=5c8b6881-4dc5-4496-ba50-8a7bafd91cce" alt="" width="389"><figcaption></figcaption></figure>
5. **選擇報修日期與時段**：選擇方便的「<mark style="color:$primary;">可維修時段</mark>」與「<mark style="color:$primary;">可聯繫時段</mark>」，確認後點擊「<mark style="color:$primary;">**下一步：確認資訊**</mark>」。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2F1qpKXX5arF0EfLaXSV6K%2Fimage.png?alt=media&amp;token=81655522-9226-4859-807b-a94ca82468df" alt="" width="399"><figcaption></figcaption></figure>
6. **確認資訊與送出**：在預覽頁面核對所有資料，若需修改可返回編輯。確認資料無誤後點擊「<mark style="color:$primary;">**確認送出**</mark>」，出現「您已完成報修！」畫面即代表成功報修。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FHj57NHsv6qlNFJG8Geyt%2Fimage.png?alt=media&amp;token=d820ce5c-d0a4-42ba-8cfd-228023c86f89" alt="" width="563"><figcaption></figcaption></figure>

***

### 三、修改密碼

1. **進入個人設定**：登入帳號密碼後，點擊底部功能列的「<mark style="color:$primary;">**我的**</mark>」，進入個人設定頁面。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FRTACL3Alo6oYy8d1G6Ta%2Fimage.png?alt=media&amp;token=20d31de1-024e-4149-b9ac-f5d7bcceb3a7" alt="" width="395"><figcaption></figcaption></figure>
2. **修改密碼**：點擊「<mark style="color:$primary;">**個人資料**</mark>」，接著點擊密碼欄位旁邊的「<mark style="color:$primary;">**修改密碼**</mark>」。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2F7WycRNcmHgs1WS4ql7xM%2Fimage.png?alt=media&amp;token=0c373e43-909b-49bf-85b6-4b37db725310" alt="" width="563"><figcaption></figcaption></figure>
3. **完成修改**：輸入<mark style="color:$primary;">舊密碼</mark>與<mark style="color:$primary;">新密碼</mark>後，點擊「<mark style="color:$primary;">**修改**</mark>」，即完成密碼變更作業。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2F6cegx5eaGXL5X8drfEwB%2Fimage.png?alt=media&amp;token=9d3e2ee4-cea6-4a02-9d47-14372d7977ef" alt="" width="392"><figcaption></figcaption></figure>

***

### 四、子帳號管理

1. **進入子帳號管理**：登入帳號密碼後，點擊底部功能列的「<mark style="color:$primary;">**我的**</mark>」進入個人設定頁面，再點擊「<mark style="color:$primary;">**管理子帳號**</mark>」。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FxO5kZJbCUrutIMHcrxvJ%2Fimage.png?alt=media&amp;token=7677ae5a-064f-4785-a70c-eeb920dc1ecd" alt="" width="563"><figcaption></figcaption></figure>
2. **新增子帳號**：點擊畫面底部的「<mark style="color:$primary;">**新增子帳號**</mark>」按鈕，依序填寫「<mark style="color:$primary;">基本資料</mark>」與「<mark style="color:$primary;">登入與關聯資訊</mark>」。確認填寫無誤後，點擊「<mark style="color:$primary;">**新增**</mark>」完成建立。現在子帳號也可以登入網頁了。

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FwH21rXe7PWzagvIe0v36%2Fimage.png?alt=media&amp;token=f7c4036c-c8ed-4280-8ba7-69eac7cf35ee" alt="" width="563"><figcaption></figcaption></figure>
3. **編輯與刪除**：新增完成後，畫面上會出現該子帳號的資訊卡片。您可以點擊右上角的「<mark style="color:$primary;">**鉛筆**</mark>」圖示進行<mark style="color:$primary;">內容編輯</mark>，或是點擊「<mark style="color:$primary;">**垃圾桶**</mark>」圖示來<mark style="color:$primary;">刪除該子帳號</mark>。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2FtOkoPwEzHX2SIeMQyi5q%2Fimage.png?alt=media&amp;token=1ac91abd-c5a2-4381-9232-b843e06d578b" alt="" width="391"><figcaption></figcaption></figure>
4. **切換戶別檢視**：若需管理不同戶別的子帳號，可<mark style="color:$primary;">點擊畫面右上角的建案名稱/戶別</mark>，即可<mark style="color:$primary;">切換查看不同戶別下的子帳號卡片</mark>。<br>

   <figure><img src="https://1734051418-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHG0ibz5BMGFX3whon8ne%2Fuploads%2Fj94juqSaH2ztHYLdOjzj%2Fimage.png?alt=media&amp;token=b6a979d7-2a4b-40bf-a82a-50429db8bacf" alt="" width="394"><figcaption></figcaption></figure>


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